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FAQ's

FAQ

WHEN WILL MY ORDER SHIP?

After an order has been placed, it is promptly sent to our factory where we will print and ship your item(s) within 7-10 business days. Below are expected delivery times based on your location.

Please note: Due to the popularity of certain items in our catalog, shipping times may take longer than the estimates below.

When your order ships you can request your tracking number via our support desk support@myhealthystudio.com

HOW LONG DOES IT TAKE FOR AN ORDER TO ARRIVE?

Usually 2-3 weeks after shipping process (print + ship). Due to a high demand of some of our most popular products and/or certain countries destinations, please allow 2-6 weeks for delivery.

If your order hasn’t arrived in the estimated delivery times, please contact our support team at support@myhealthystudio.com

If your order hasn't arrived within 60 days of the date of original purchase, contact our support team for a full refund on your purchase.

(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).

HOW DO I TRACK THE STATUS OF MY ORDER?

You can track your order status in real time by checking the shipping confirmation email sent within a week of your purchase or by clicking the order lookup tab. You can also contact us directly at support@myhealthystudio.com to check the status of your order.

After an order has been placed, it's immediately sent to one of our fulfillment centers where we will ship your items within 7-10 business days. Below are the expected delivery times.

Please note: Due to the popularity of certain items in our catalog, shipping times may take longer than the estimates below.

Please visit our order lookup page to track the status and location of your order.

WHAT IS YOUR RETURN POLICY?

You may cancel or amend your order within 24 hours of purchase. We are committed to our customers and want you to be happy. We stand by our product and offer a 100% customer satisfaction guarantee. You have 30 days to exchange your item. Customer pays return shipping on exchanges. The USPS has the best rates in our experience, but you can ship back to us any way you like.

Just return the product to us undamaged and we will refund you. This excludes custom printed shoes. You will only be allowed to switch them out for the correct size needed in the same style shoe. Thank you!

*NOTE: we do not provide pre-paid shipping packages to send products back to us. You must send back unwanted product at your own expense.

HOW MUCH IS SHIPPING?

All our items are shipped out separately unless you buy two or more of the same thing. 

If an item is listed as FREE you only have to pay for the shipping cost to your location, if you buy two or more of the item there is a discount on the shipping for the second, third... item.

If you buy a number of items which are mixed with the FREE items and paid items the same above principles apply. 

WHAT CARRIER DO YOUR ORDERS SHIP?

All U.S. orders are shipped via USP/USPS. For international orders, carries may vary.

ARE THERE DUTIES FOR AMERICAN ORDERS?

No there are no additional duties.

WHAT METHODS OF PAYMENT DO YOU ACCEPT?

We accept Visa, Mastercard American Express, and Discover

WHERE DO YOUR ITEMS COME FROM?

MyHealthyStudio is all about bringing you unique and specialty items that you won't find anywhere else. So we source items from all over the world. Because while some of our items do come from right here is the US, there are many items that are simply not available stateside. To keep a diverse group of products you will love, we go far and wide to find the best manufacturers designing the coolest stuff. 

CALCULATING YOUR ORDER COST IN A FOREIGN CURRENCY

All prices on our site are listed in US dollars, and charged in US dollars. The exact exchange rate that you will pay is determined by the bank that has issued your credit card, but in general, it will match very closely with the going exchange rates. The following web page features a quick, easy, & free foreign exchange rate calculation using up-to-the-minute exchange rates: XE.com – Foreign Exchange Rate Calculator

I've placed an order with multiple items recently, can I combine them into one package?

Since we work with more than 1 warehouses, we don't have all our products in one place, so when you order multiple items at a time, each item will be shipped separately. So you'll probably receive one item before the next. Don't panic if you don't receive all of your items at once… Rest assured, they will get to you.

I've put a wrong shipping address and/or picked a wrong size/variant! Can I change it?

If this happens to you, email us as soon as possible, we MIGHT be able to take care of it. However, we can't promise anything as all our items are usually processed immediately after you order and ship out the same day or a few days after. If your order has already entered the shipping process, we won't be able to stop it. Contact us anyway, we still care, and we'll try to make it right for you. We know how frustrating it can be to pay for something you can't use.

How secure is my personal information?

MyHealthyStudio adheres to highest industry standards to protect your personal information.

Your credit card information and personal details are encrypted during transmission using SSL (Secure Sockets Layer technology), which is widely used on the internet for processing payments.

Your credit card information is only used to complete the requested transaction and is not subsequently stored.

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